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I bought my first Story bike for my wife in late 2020. When my Van Moof (which I loved) became unrepairable, in 2023, I purchased a Story bike for myself. On a couple of occasions in 2020-2021 I contacted Story. There was a piece missing from the kit I received in November 2020 (I might just have lost it myself). Story shipped it out immediately so that I could finish the assembly. More recently, due to damage caused to my 2023 bike by a friend I loaned it to, I had to obtain a new gear shifter. Although Story did not come through with that, I was able to get it directly from the manufacturer. Today, July 13, Saturday, I left a chat message about replacing the band that affixed the LCD display to my handlebar. I did not expect to get a response til Monday, but Travis came through immediately and is now expediting the shipment of the needed part. I recommend Story to all my bike-buying friends.

It’s been 3 years and 1,300 miles since I purchased my step through model Story Bikes e-bike. My opinion has not changed, this is by far the best looking and most fun e-bike out there. Classic styling, light weight and very easy to ride. I call it my stealth e-bike because it doesn’t scream, “I’m riding an e-bike!”.

I’ve ridden trails all over Ohio (paved and unpaved) and have also made two trips to The Great Allegheny Passage Trail in Pennsylvania. The bike’s performance is as good as the day I received it. The pedal assist means I can keep pace with stronger riders and ride on more trails because hills and long grades are no longer an obstacle.

To those of you who are apprehensive about purchasing a bike without being able to ride it first, I get that. I was apprehensive too! It took me over a year to finally decide to purchase. So glad I took a leap of faith and bought mine. One of the best purchases I’ve ever made.

Thank you Story Bikes for making biking fun again!

Thanks for sending new LCD screen all the screens function as should and can adjust my speed limit now. Much better peddling over 15mph now. Much easier, much more fun!

Just love it❣️

The bike and sales reps are all amazing!

Charger is convenient and simple to use

First ride was 13 miles through the middle of Austin. Great ride.

Waiting for the suspension fork

Quality and overall design are great. By far the lightest e-bike for the money. A great value! Ride is very firm, stiff IMHO (I added a suspension seatpost and cushy saddle, and will be adding a suspension fork). Our family has 4 StoryBikes, so we are believers. The Commuter and the Step-through are great as well, and the ride on those is very comfortable!

Very well made.

The charger that came with my bike stopped after only 8 months of receiving my new bike. But I received it in January so didn’t really start riding till May. In August it stopped charging. Story bikes sent me a new one under the warranty and now it’s working perfectly!

Love the extra padding and springs in the seat. Just what these old bones needed

Looks great. But I’m still awaiting the Story bike to mount it.

The charger failed after 10 months. No questions asked, it was replaced within 2 days. Great customer service...

This bike is perfect for our purpose. We are older cyclists who have limited our range with age. The torque system supplements our effort in a similar fashion to shifting when you come to hills or wind. It feels natural to our cycling experience. The bikes were packed well, in perfect mechanical and cosmetic condition. We are highly satisfied and recommend this company