Shipping & Returns


All pre-orders placed before December 3 are estimated to ship February 2018. 

You will receive an email notification with a tracking number once your order leaves our warehouse. Orders are estimated to arrive within 10 - 15  business days of shipment. 

We're currently closed to shipping outside the United States but will reopen soon! 

Return Policy

Story Bikes has a very generous refund policy. 

Once you receive your Story Bike, you have 45 days to try it out. If for any reason you are not satisfied with your bike, ship it back to us and we'll refund you 100% of your purchase price.

To initiate a return:

Send us an email at with the following subject line:

"I would like a refund - (your order number)"

We will respond within a day and get the process started for you.