You will receive an email notification with a tracking number once your order leaves our warehouse in Santa Monica, CA. Orders are estimated to arrive within 7-10 business days.
We're currently closed to international orders but will reopen soon!
Story Bikes has an open return policy.
Once you receive your Story Bike, you have 45 days to try it out. If you are not satisfied with your bike, ship it back to us and we'll refund you 100% of your purchase price.
To initiate a return:
Send us an email at firstname.lastname@example.org with the following subject line:
"I would like to return - (your order number)"
We will respond within a day and get the process started for you.