Shipping & Returns


Each Story Electric Bike is built to order just for you. Current delivery time is 5-10 business days for the Step Through model, and 12-14 weeks for the Road or Commuter. 

We're currently closed to international orders but will reopen soon! 

Return Policy

Story Bikes has an open return policy. 

Once you receive your Story Bike, you have 14 days to try it out. If you are not satisfied with your bike, ship it back to us and we'll refund you 100% of your purchase price.

To initiate a return:

Send us an email at with the following subject line:

"I would like to return - (your order number)"

We will respond within a day and get the process started for you.