Shipping & Returns
Each Story Electric Bike is built to order just for you and currently includes FREE shipping anywhere in the lower 48 states.
We ship to Hawaii by sea for a flat rate of $275.00
We're currently closed to international orders.
Story Bikes has an open return policy.
Once you receive your Story Bike, you have 14 days to try it out. If you are not satisfied with your bike, ship it back to us and we'll refund you 100% of your purchase price if in resalable condition. Damages found during the quality control process will be deducted from the refund. There is no restocking fee.
Please keep the original packaging and materials during this 14 day window.
To initiate a return:
Send us an email at email@example.com with the following subject line:
"I would like to return - (your order number)"
We will respond with instructions and get the process started for you.
Customers are responsible for the cost of return postage, unless deemed faulty by our team.