First off, this was a big purchase for me, so I researched a lot of e-bikes for several weeks before deciding on this one, especially since it wasn't a known brand to me (I live in the Pacific NW). There were many things going for it, but the 39# weight, the range per charge & features for the price point, and their mission to donate bikes for kids in Ghana AND train people to fix them when needed were the main things that convinced me to go with them. The other ebikes in the same general price range were 10+ pounds heavier. I am 51, 5' 7", and in decent shape, and really debated between the step thru vs. commuter. I went with step-thru for ease of use and longevity as I age.
I ordered early September 2020 and it arrived early November. We assembled it easily- and even completed it by flashlight because the power went out in the middle of our assembly! haha. Luckily, our weather was good that month and I was able to take several neighborhood rides to get used to riding again and then completed a 30 mile ride with friends. It took prepping for this ride to notice a few things I had not considered (as I have never biked anything other than the neighborhood with any other bikes).
1- My bike rack requires a cross bar mount the bikes. I contacted customer service to see if they sold something, and they recommended a bar from amazon. It works great. However, eventually, I would like to get a different rack that the tires sit in racks, rather than being supported by the crossbar. It's 39# weight means I can get it on/off the rack myself w/ help. Bonus!
2- There are NO water bottle cage screws on the bike!! So I had to take my two water bottles in a backpack that I strapped onto the rack (thank goodness for the rack!), which was pretty inconvenient, as I had to stop anytime I wanted a drink. After that ride, my husband found me a velcro strap on bottle rack- it's not great, because it slides around a bit, but we found mounting it on the vertical part of the frame below the seat works best (it doesn't slide around as much). He also bought an adapter that screws on to my handlebars (I wrapped the bar with electrical tape first to prevent the metal adapter from scratching the bar up). Since then, I have taken several 10-15 mile bike rides now that I have easy access to two water bottles.
3- There isn't a powered rear light, just a reflector. I bought a rechargeable flashing light that hooks to the under seat bag I bought for tools/spare tire). This was important to me because it is those rear strobe lights that really grab my attention when I am driving in a vehicle.
4- The front tires do not have quick releases. However, I had to change my first flat tire last week (I didn't notice until home after the ride) and the wrenches worked well on the nuts. I was able to change the tire easily.
I know that was a lot of information, but I wanted to point those things out for those of you researching and comparing so you don't have to learn the hard way, like I did. However, this bike is advertised to be a cruiser, not a long distance exercise machine. However, it IS doing the job as both for me! I wanted it to work for both a casual Saturday morning ride to the farmer's market but have also found a lot of enjoyment in riding it and the diversity it is providing in my weekly exercise routine!
Overall, I am VERY happy with my purchase. I love how easy it is to switch between using the peddle assist or not. I no only need peddle assist going up our long, steep hills. The seat is comfortable and my toosh has not been sore (I used padded bike shorts). The seat height adjusts easily and although the handlebar grips are for looks and not grip- they have worked great with and w/o gloves. I got the matte black and the tan seat/handles look really classy with it. The back rack is practical and I plan to get a waterproof pannier for it at some point. If you are still here at the end of this novel, I hope it was helpful for you. I suggest you do some comparisons- seeing how much the Storybike offers compared to other ebikes in this price range- this one is a winner for sure (in spite of the few things I overlooked and learned would be beneficial). Enjoy!