I LOVE my red Step Through! Bicycle arrived within a week of ordering, in good condition other than the rear fender not being properly attached. I had to gently pry the metal sides out of the rear spokes & attach to their proper locations on the outside of the tires. The installation video was quite helpful in guiding me through assembling. As a 5ft 2in petite person I needed my husband's assistance in pushing the handlebar shaft into the bike frame. I wasn’t clear on the tire pressure so posed a query in the online text chat and Travis responded within moments; customer assistance is convenient using this method. Overall, a very easy process to assemble.
Now for the RIDE! I weigh 105 lbs so having a bike that I can maneuver even when it is off is important and appreciated. Easy to walk it uphill from our garage to the road. Cycling without turning on the power is completely doable and nice for when I want more exercise. Using the display is easy and uncomplicated, providing just what is necessary to know. I tried power assist 0, 1 and 2 and was comfortable with each. Haven't had a need yet for anything higher. I also tried the gear shift; easier to shift higher than lower, and so far I have used 2nd and 3rd gears.
Super eager for warmer weather as it's still a tad chilly in NY for cycling without gloves and a hat, neither of which is my preference. Overall, a smooth, quiet ride, so friggin' ENJOYABLE and freeing! I will now be able to accompany my husband when he rides his ebike. And finally, there is the pleasure of knowing that someone else is able to receive a bicycle as a result of my purchase, expanding their mobility options and making their life a little easier.