I have been eyeing Story Bikes for quite some time. When I first started researching electric bikes as an option for commuting (I live in Seattle, which is very bike-friendly), I started my search with Rad Power Bikes because they're local, highly-rated and are reasonably-priced. However, when I did more research and found Story Bikes, I was immediately taken by the aesthetic appeal of the design and their one-for-one program. In terms of design, Story Bikes are 10-15 lbs lighter than many similar e-bikes on the market, which is great because I have to carry it up from my basement every day. Plus, the battery is hidden in the frame making it less visually clunky than other e-bikes. The color I chose was white, which is gorgeous with the brown seat and matching handlebar covers. The rack and fenders being included with the commuter model is an added plus. Overall, It's a beautiful pedal-assist bike that has easy-to-adjust settings.

I did have a couple of cons with my Story Bike, but they're honestly more like consumer observations, rather than actual cons. I'll explain below.

One of the big reasons why I bought a Story Bike was because it came 95% assembled, included the tool kit, and had an instruction video. While all that was true, it isn't a guarantee that something can't happen while the bike itself is getting shipped. I assembled my bike following the instructions provided, but the chain came undone from the gears (likely a shipping issue) as soon as I was done assembling it. To resolve this, I just popped it back on and hoped for the best. But when I started riding, I noticed a clinking sound as I pedaled. I took it to a local bike shop and the mechanic told me I should have just had it assembled (or at least looked over) by a professional before putting any miles in. It ended up costing me an extra $200 because I did ride it afterwards. Don't get me wrong -- I love that the bike comes 95% assembled -- it's great for newbies like myself, and a great added value on Story Bike's behalf. But be aware that maintenance is a real cost that needs to be factored in if you're not a bike expert yourself.

The second con is that the bike is honestly a bit above my price range. Similar e-bikes could cost about $300-700 less than Story Bikes. However, I ended up purchasing a Story Bike anyway because of their one-for-one program and amazing customer service. I like the fact that I bought another person a bike just by buying my own. And whenever I had a question about financing, measurements, weatherproofing, serial numbers, or anything else (and I asked a question about each of these things) over the course of a few weeks before purchasing, a customer service rep answered my question within a few minutes on Facebook Messenger. They were well-informed and extremely helpful. It's something you don't see often with a lot of direct-to-consumer companies nowadays.

This company clearly cares about their customers. Their one-for-one program, giveaways for healthcare workers (at least during the pandemic), and amazing customer service is evidence of that. They're just starting out, so it was a risk to buy something that only had one review at the time, but I'm honestly so honored to be a part of the Story Bikes story. Happy riding!

I’ve only rode my new bike once so far, and I absolutely loved it. More importantly, the mission and customer service this company provides is like nothing I’ve seen before. I’m beyond pleased and can’t wait to get all my friends and family into the Story Bike fam! Thank you for going above and beyond!

I love the bike ride rode around town and everyone was looking at my bike iam 67 years old and the bike made me feel young thank you so much I was just wondering if I can buy the button on the handle it was missing the best looking e bike out there and the best part is that someone else gets a bike for free

Got this ride a couple of weeks ago and have been riding daily! Thinking of getting one for my husband for his birthday this Summer. Hope they don't sell out! Great mission as well Story Bikes :)