Frequently Asked Questions
Road Bike Assembly Instructions
Step Through & Commuter Assembly Instructions and Tips
How much is shipping?
It's FREE if you’re living in the United States. We're currently closed for international shipping but will reopen this soon!
Max Speed Settings
First turn on both the main power button and LCD screen power. Within 5 seconds after the screen powers on, hold button (UP) and button (DOWN) simultaneously for about 30-45 seconds. You will then see the max speed blinking in km/hr. Hold button shortly (UP) or button (DOWN) in order to set the maximum riding speed value. Please keep in mind the speed is in km/h and not mph. We suggest adjusting to 40 km/h.
Where is the battery?
The battery is hidden in down tube of the bike frame, sheltering it from all elements.
What kind of battery is it?
We offer a rechargeable Samsung 36 volt, 7.0 AH lithium-ion battery.
How do you charge the battery?
All bikes include a charging unit and A/C adapter that plugs directly into the bike frame and will work with any standard 120V/240V outlet.
Can the battery be removed?
Yes. The battery can be easily removed through a hidden access port in the frame behind the front bike emblem. The battery is intended to be removed to be serviced or replaced but not for daily charging. The battery is charged while within the frame.
Can I buy a replacement battery?
Spare batteries can be purchased through Story Bikes directly. Please just email our team at firstname.lastname@example.org with questions.
How far can you go?
On a full charge you can ride up to a maximum of 45 miles. The distance will depend on the terrain, rider, and pedal assist level being used.
How long does it take to charge?
It takes 3.5 hours to charge the battery from empty to full.
What is the working temperature of the battery?
The optimal working temperature range for the battery is between 32 degrees Fahrenheit to 104 degrees Fahrenheit.
The maximum working range is between -4 degrees Fahrenheit to 140 degrees Fahrenheit.
Maintenance & Assembly
What kind of bike pump and valve attachment do I need?
All of our Story Bikes feature Presta tire tubes. Presta is a longer and thinner valve that has a locking cap built in at the end to prevent leakage. The traditional tire valve is called a Schrader valve and is shorter and wider similar to a car tire valve. Majority of bike pumps on the market are compatible with a Presta tire valve and many have both a Presta and Schrader valve attachment.
What type of maintenance is required for an electric bike?
These bikes can be serviced through any professional bike shop. Electrical components including LCD screen, battery, controller and motor are supplied by Story Bikes if needed.
Once I get my bikes, how do I assemble it?
Our bikes now arrive 95% assembled. We have tutorial videos to walk you through assembly step by step on this same FAQ page seen above. We include the necessary assembly tools with your order!
What are torque sensing cranks?
A torque based pedal assist system (PAS) is more advanced than a cadence sensing PAS. In general, torque sensing is built to be in tune with the rider’s movements. Sometimes called smart sensing, torque sensors use precision strain to measure the force the rider is actually applying to the pedal. This allows your bike to gauge the appropriate level of pedal assist for conditions.
What class of e-bikes are Story Bikes?
All Story Bikes models are Class 1 e-bikes. A Class 1 e-bike provides assistance only when you pedal. There is not a throttle included on our e-bikes by design. Class 1 e-bikes are fun to ride especially when using a torque sensing PAS. They are accepted in more places including bike paths, bike lanes, and parks!
Is the bike waterproof?
A Story Bike is not "waterproof" but all parts are water resistant and battery is in a waterproof case. Our Story Bikes can be ridden in rain and inclement weather.
How much do the bikes weigh?
The weight varies depending on the model. Our Road Bike model is only 33lbs while the Step Through and Commuter models are both 39lbs.
If I'm between sizes, which one should I get?
Please reach out to our team directly at email@example.com with any sizing questions. There is also a general sizing guide written in the description page of each model.
Warranty & Returns
Is there a warranty?
Yes! All Story Bikes come with a 1 year warranty on all components and a 2 year warranty on the frame. We keep all components including batteries, LCD screens, controllers, and motors in stock and centralized at our Los Angeles warehouse.
Normal wear such as tires, brakes pads, chain rings, and chain is not covered, as it’s an inevitable part of riding.
Each serial number is unique to each bike and is located on the bottom of the frame between the crank arms. It is etched into the metal of the frame.
As soon as you receive your order please notate your serial number. We also recommend send to us for your records. This can be used to register the bike as well as to insure under your home or renter’s insurance.
Bike Registry Example: https://bikeindex.org/
What is the return policy?
Story Bikes has an open return policy.
Once you receive your Story Bike, you have 14 days to try it out. If you are not satisfied with your bike, ship it back to us and we'll refund you 100% of your purchase price. There are no hidden fees such as a restocking fee.
Please keep the original packaging and materials during this 14 day window.
Customers are responsible for 100% of the cost of return postage, unless deemed faulty by our team.