Step Through & Commuter:
How much is shipping? It's FREE if you’re living in the United States. We're currently closed for international shipping but will reopen this soon!
Where is the battery?
The battery is hidden in down tube of the bike frame, sheltering it from all elements.
What kind of battery is it?
We offer a rechargeable Samsung 36 volt, 7.0 AH lithium-ion battery.
How do you charge the battery?
All bikes include a charging unit and A/C adapter that plugs directly into the bike and will work with any standard 120V/240V outlet.
Can the battery be removed?
Yes. If the battery ever needed to be changed, it’s easily accessible to remove and replace. Spare batteries can be purchased through us easily.
How far can you go?
On a full charge you can ride up to approximately 45 miles. It takes 3 hours to charge from empty to full.
How much do the bikes weigh?
The weight varies based off size and gear options, but they range from 33 – 39 pounds.
What type of maintenance is required for an electric bike? These bikes can be serviced through any professional bike shop. Electrical components including LCD screen, battery, controller and motor are supplied by Story Bikes if needed.
What are torque sensing cranks? When you apply pressure to the pedals, a sensor in the bottom bracket relays that information instantly to the motor and provides assistance. The amount of assistance varies depending on the level of pedal assist you are using (1-5) on the LCD screen.
Is there a warranty?
Yes. All Story Bikes come with a 1-year warrant included. However normal wear such as tires, brakes pads, chain rings, and chain is not covered, as it’s an inevitable part of riding.
What is the working temperature of the battery?
The optimal working temperature range for the battery is between 32 degrees Fahrenheit to 104 degrees Fahrenheit.
The maximum working range is between -4 degrees Fahrenheit to 140 degrees Fahrenheit.
Is the bike waterproof?
A Story Bike is not "waterproof" but all parts are water resistant and battery is in a waterproof case. Bike can be used in light to moderate rain.
If I'm between sizes, which one should I get?
Please reach out to our team directly at email@example.com with any sizing questions.
Once I get my bikes, how do I assemble it? Our bikes now arrive 95% assembled. We have tutorial videos to walk you through assembly step by step on this same FAQ page seen above. We include the necessary assembly tools with your order!
How do I adjust the Max Pedal Assist Speed?
**Must Hold top and bottom button down simultaneously IMMEDIATELY upon powering on bicycle for 25 seconds to enter advanced settings**
(Check local laws and regulations)