FAQS

Where is the battery? The battery is hidden in down tube of the bike frame, sheltering it from all elements.

 

What kind of battery is it? We offer a rechargeable Samsung 36 volt, 7.0 AH battery.

 

How do you charge the battery? All bikes include a charging unit that plugs directly into the bike and will work with any electrical outlet.

 

Can the battery be removed? Yes. If the battery ever needed to be changed, it’s easily accessible for a bike shop to remove and replace. Spare batteries can be purchased through us easily.

 

How far can you go? On a full charge you can ride up to approximately 45 miles. It takes 3 hours to charge from empty to full.

 

How much do the bikes weigh? The weight varies based off size and gear options, but they range from 33 – 39 pounds.

 

What type of maintenance is required for an electric bike? These bikes can be maintenance as any other ordinary bike through any professional bike shop.

 

What are torque sensing cranks? With our cranks, once you apply pressure to the pedal it immediately activates the motor giving you instance thrust.

 

Is there a warranty? Yes. All Story Bikes come with a 1-year warrant included. However normal wear such as tires, brakes pads, chain rings, and chain is not covered, as it’s an inevitable part of riding.

 

How much is shipping? It’s a flat $100 fee if you’re living in the United States. We're currently closed for international shipping but will reopen this soon! </p>

 

What is the working temperature of the battery? 

The optimal working temperature range for the battery is between 32 degrees Fahrenheit to 104 degrees Fahrenheit. 

The maximum working range is between -4 degrees Fahrenheit to 140 degrees Fahrenheit.

 

Is the bike waterproof? 

The Story eBike is not "waterproof" but all parts are water resistant and battery is in waterproof case. Bike can be used in light to moderate rain. 

 

If I'm between sizes, which one should I get? 

We recommend bumping down in size so that the seat post has more options for you to adjust. 

 

Once I get my bikes, how do I assemble it? Our bikes come partially assembled. It fairly simple to do yourself but we’d recommend taking it to any local bike shop.