Great communication from order to delivery
Many delays due to Covid and parts procurement but you were honest and responsive- a refreshing change. Build quality is very good. My wife loves its color, basket, ride effort-my only complaint is the stem's instructions - very poor-I figured it out but not without puzzlement and frustration. My advice: have consumers help in writing instructions- not the engineer who already understands the unit, and larger pictures to see what they are referring to- overall we love it and will recommend it to others
