Story Bike was the first e-bike I rode and the only one I enjoyed. I loved the ride, feel and look from the start. My husband felt I should try others so I did begrudgingly but you know how first loves are! So finally, I placed my order in the coldest winter in California I can remember, thinking well I’ll have in the spring. But I couldn’t wait to get on it and it’s as wonderful as I remembered it to be. Also, I must say that the chats I had with Travis and all the help he gave me was just so helpful and he was so patient with me. Customer service par excellence! I put it together myself. No problem. Just watch the video. I enjoy riding it without using electricity most of the time but it’s such a great help on the hills here in Santa Barbara. I’m turning 65 this week and my knees just can’t take all that stress. It looks and feels like a regular bike. In fact, it feels better than my Cannondale. And I ride for pleasure and exercise. Can’t recommend this bike enough and the company that made it.